Contact information

At the Lucky Me Vintage Store, we are committed to providing excellent customer service and support. Your satisfaction is our top priority, and we are here to assist you with any questions, concerns, or issues you may have.

Contact Us

For any inquiries, issues with your order, or general questions, please don’t hesitate to reach out to our support team:

We aim to respond to all inquiries within 24-48 hours during business days.

Business Hours

Our customer support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM (EST)
  • Saturday: Closed
  • Sunday: Closed

Holiday Closures

We observe the following holidays and will be unavailable for support during these times:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Any inquiries received on these days will be addressed on the next business day.

Response Time

We strive to respond to all customer inquiries as quickly as possible. Our standard response time is within 24-48 hours during business days. In case of high volume, our team will still do their best to attend to your inquiry in a timely manner.

Order Inquiries

For questions related to your order, including tracking or delivery status, please include your order number and the email address used during checkout in your message. This will help us resolve your issue more efficiently.

Returns and Exchanges

All sales are final, please refer to our Return and Refund Policy for more information.

Shipping and Pickup Policy

  • No International Shipping (For Now): At this time, we are only shipping within the United States. International shipping is currently not available but will be offered in the near future.
  • No In-Store Pickup: As we operate as a remote business, we do not offer in-store pickup at this time. All orders will be shipped directly to the address you provide during checkout.

Common Issues

  • Shipping Delays: If your order has been delayed, please contact us with your order number, and we will look into the issue.
  • Damaged Items: If your item arrives damaged, send us a photo of the damage along with your order number, and we will work on a resolution as soon as possible.
  • Product Inquiries: For any questions about our products, including availability and details, our support team is happy to help.

Feedback

We love hearing from our customers! If you would like to share your experience or provide feedback, you can connect with us on social media:

  • Instagram: https://www.instagram.com/lucky_me_vintage/
  • Facebook: https://www.facebook.com/luckymevintage

Your feedback helps us improve and continue providing the best service possible.

Additional Assistance

If you need further assistance, don’t hesitate to contact us at connect@luckymevintagestore.com. We value our customers and are committed to ensuring a smooth and enjoyable shopping experience.